Terms of service

Last updated: 21 May 2026

OVERVIEW

Welcome to The Cat Well. The terms "we," "us," and "our" refer to The Cat Well. By visiting, browsing, or purchasing from thecatwell.store, you agree to be bound by the following Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our Services.

The Cat Well operates this store and website, including all related content, features, tools, products, and services (the "Services"), powered by Shopify.

SECTION 1 — ELIGIBILITY AND ACCOUNT

By using the Services, you confirm that you are at least the age of majority in your jurisdiction. You are responsible for maintaining the security of your account and for all activity that occurs under it. Accounts may not be transferred or assigned to any other person.

All information you provide — including billing, payment, and shipping details — must be accurate, complete, and current. You are solely responsible for the accuracy of information you submit.

SECTION 2 — PRODUCTS AND DESCRIPTIONS

We have made every reasonable effort to display our products accurately. However, colors, textures, and appearance may vary depending on your device and screen settings. We do not warrant that product descriptions, imagery, or any other content on this site is completely accurate, complete, current, or error-free.

Product descriptions may be sourced in whole or in part from third-party suppliers and manufacturers. While we review this information, we cannot guarantee its accuracy in all cases. You are responsible for reading all product information prior to purchase.

We reserve the right to modify or discontinue any product at any time without notice and to limit quantities available to any person or region at our discretion.

SECTION 3 — ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase, not a confirmed contract. Your order is not accepted until we confirm it in writing. We reserve the right to decline any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

Please review your order carefully before submitting. Cancellations after order acceptance cannot be guaranteed. If we decline, modify, or cancel your order, we will attempt to notify you using the contact information provided at checkout.

Your purchases are subject to our Return & Refund Policy.

SECTION 4 — PRICING AND PAYMENT

All prices are subject to change without notice. The price charged will be the price in effect at the time your order is placed and confirmed in your order confirmation email. For customers in the European Economic Area, all displayed prices include VAT as required by EU law. Shipping costs, customs fees, and import duties (where applicable outside the EU) are shown separately at checkout.

You represent and warrant that all payment information provided is accurate, complete, and authorized. We use third-party payment processors and do not store your full payment details.

SECTION 5 — SHIPPING, FULFILLMENT, AND DELIVERY

The Cat Well fulfills orders through a network of international supplier partners who ship products directly to you from their facilities. As a result, delivery timelines may be longer than domestic shipping and multiple items within a single order may arrive in separate packages at different times.

All delivery timeframes provided are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, weather events, or any circumstances beyond our reasonable control.

Once your order has been dispatched and tracking information provided, title and risk of loss pass to you. For full details on processing times, transit windows, and our lost package protocol, please review our Shipping Policy.

SECTION 6 — THIRD-PARTY SUPPLIERS AND MANUFACTURER LIABILITY

Our products are sourced from third-party manufacturers and suppliers. While we curate our product selection carefully, we are not the manufacturer of record for any item sold on this store. We are not liable for manufacturing defects, material failures, or product performance issues that originate at the supplier or manufacturer level beyond what is expressly covered in our Return & Refund Policy.

Product warranties, if any, are provided solely by the manufacturer. We make no independent warranty representations regarding product quality, durability, or fitness for a particular purpose beyond what is described in the product listing.

SECTION 7 — INTELLECTUAL PROPERTY

Original content created by The Cat Well — including our brand name, logo, store copy, and original design elements — is our property and protected by applicable intellectual property laws. You may not reproduce, distribute, or use this original content for commercial purposes without our express written consent.

Product images, descriptions, and related media may originate from third-party manufacturers or suppliers and remain the property of their respective owners. The Cat Well makes no claim of ownership over third-party supplier content displayed on this site. 

The Cat Well platform is powered by Shopify. Shopify's name, logo, and platform elements are the property of Shopify Inc. and are governed by Shopify's own terms.

SECTION 8 — USER CONTENT AND FEEDBACK

If you submit reviews, comments, or other feedback, you grant The Cat Well a non-exclusive, perpetual, royalty-free license to use, publish, and display that content in connection with the operation and promotion of our Services. You represent that you own or have rights to all content you submit and that it does not infringe any third-party rights.

We reserve the right to remove any user content that we determine, in our sole discretion, to be offensive, inaccurate, unlawful, or otherwise inappropriate.

SECTION 9 — THIRD-PARTY LINKS AND TOOLS

Our site may contain links to third-party websites or provide access to third-party tools. These are provided for convenience only. We have no control over third-party content and are not responsible for any harm or damages arising from your use of third-party websites, tools, or services.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

The Cat Well is powered by Shopify. All transactions are made directly with The Cat Well. Shopify is not a party to any sale and bears no responsibility for products purchased through this store. By using our Services, you release Shopify and its affiliates from all claims arising from your purchases.

SECTION 11 — PROHIBITED USES

You agree to use this site for lawful purposes only. You may not use this site to transmit harmful code, collect personal data of others, impersonate any person or entity, engage in fraudulent activity, or violate any applicable law or regulation.

SECTION 12 — DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

SECTION 13 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, THE CAT WELL AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

SECTION 14 — INDEMNIFICATION

You agree to indemnify and hold harmless The Cat Well, its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses — including reasonable legal fees — arising from your breach of these Terms, your violation of any law, or your access to and use of the Services.

SECTION 15 — GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which The Cat Well is headquartered. Any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

SECTION 16 — CHANGES TO TERMS

We reserve the right to update these Terms at any time. Changes will be posted to this page with an updated effective date. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms. We will notify you of material changes in accordance with applicable law.

SECTION 17 — CONTACT

Questions regarding these Terms should be directed to: thecatwell@proton.me